Refund policy
Return & Refund Policy
We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition that you received it
- Unused, unworn, with tags, and in its original packaging
- You must provide proof of purchase (receipt or order number)
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, contact us at contact.snacksy@gmail.com.
If your return is approved:
- You will receive instructions on how and where to send your item
- Returns sent without prior authorization will not be accepted
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- Original shipping costs are non-refundable
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us within 7 days of delivery, and we will resolve the issue at no cost to you.
Non-Returnable Items
We do not accept returns for:
- Personalized or custom products
- Perishable goods
- Gift cards
- Final sale items
Exchanges
We do not offer direct exchanges.
To get a different item, please return your product and place a new order.
Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- If approved, refunds are issued to your original payment method within 10 business days
Please note:
- Processing times may vary depending on your bank or card provider
Abuse & Fraud Prevention
We reserve the right to:
- Deny returns in cases of suspected abuse, fraud, or excessive return activity
- Issue partial refunds for items returned in used or damaged condition